Privacy Policy – Gentlefile
MedicNRG Ltd. | https://gentlefile.com/ | Last updated: [21/10/2026]
Introduction
MedicNRG (hereinafter, the “Company”) respects the privacy of visitors to https://medicnrg.com (hereinafter, the “Website”). The Company develops and manufactures dental solutions and equipment for root canal treatment, including the Gentlefile system. This Policy explains what information may be collected through the Website, the purposes for which it is used, to whom it may be disclosed, and the rights of users.
The Company will act in accordance with applicable privacy protection laws, including the Israeli Protection of Privacy Law, 5741–1981, Amendment No. 13 thereto, and the Protection of Privacy (Data Security) Regulations, 5777–2017. This Policy applies only to the Website and does not replace separate privacy notices where distinct activities involve patient data or clinical research.
Types of Information Collected
When a user contacts the Company through the Website or using the contact details published on it, information voluntarily provided by the user may be collected, such as name, email address, telephone number, clinic or organization name, country, and the content of the inquiry. The exact form fields must be verified on the live Website.
During browsing, technical data may be collected, such as IP address, device and browser type, access times, pages viewed, and the source from which the user reached the Website, depending on the Website configuration and the cookies actually in use.
Collection and Use of Information
The Company may use information submitted through the Website to respond to inquiries from dentists, clinics, distributors, and business partners. The information may also be used to provide information about the Company’s products, arrange training, answer professional and technical questions, and explore potential business collaborations.
The Website’s contact forms are intended solely for general and professional inquiries. Personal medical information or identifying details of patients must not be submitted through these forms.
The Company may also use information to operate, maintain, and secure the Website; prevent unauthorized use; improve content and the browsing experience; statistically analyze Website activity; and comply with legal requirements. Statistical information may be shared in aggregated or anonymized form that does not reasonably permit personal identification.
If the Company offers registration for professional updates or marketing communications, messages will be sent in accordance with applicable law, with consent obtained where required and an option to request removal. Providing details for a general inquiry does not constitute automatic consent to receive advertisements.
To indicate non-consent to this paragraph, please email [email protected].
Cookies and Similar Technologies
The Website may use cookies that are essential to its operation and security, as well as functional, analytical, or marketing cookies, to the extent that these are actually used. The types of cookies, their purposes, and their providers will be determined through a technical review of the Website; this document does not assert that any particular analytics tool is installed.
Cookies can be managed or blocked through browser settings and, where available, through a preference-management mechanism on the Website. Where the law requires consent for the use of certain technologies, the Company will act accordingly.
Disclosure of Information to Third Parties
The Company may share personal information, to the extent necessary, with hosting, maintenance, and information-security providers; email and inquiry-management services; and distributors or professional parties where needed to handle a user’s request. Information will be disclosed in accordance with the law and for the purpose for which it was provided.
Information may also be disclosed where required by law or by a binding order of a competent authority; to address a dispute, claim, or legal proceeding; or where disclosure is necessary and proportionate to prevent serious harm to safety or property, subject to applicable law.
Transfer of Information Outside Israel
The Company works with professional parties in various markets. Hosting, email, computing, and support services may involve processing information outside Israel. Where personal information is transferred abroad, the Company will comply with relevant legal requirements.
Information Security
The Company will implement organizational and technological security measures appropriate to the risks and types of information in order to reduce the risk of unauthorized access, disclosure, alteration, or loss. Access to information will be limited according to operational need. Nevertheless, absolute security cannot be guaranteed in online systems.
Retention Period
Personal information will be retained for as long as necessary to handle inquiries, maintain customer and distributor relationships, provide services, comply with legal requirements, and protect the Company’s rights. Thereafter, the Company will take steps to delete, anonymize, or restrict retention of the information, in accordance with applicable law and procedures.
Users’ Rights
Subject to the conditions prescribed by law, a user may request access to personal information held about them and request correction or deletion of information that is inaccurate, incomplete, unclear, or outdated. Users may also ask questions about the use of their information and request that marketing communications cease, if any are sent.
Privacy of Minors
The Website is primarily intended for dental professionals, clinics, distributors, and business entities, and is not specifically directed at minors. The Company does not knowingly seek to collect personal information from minors other than in accordance with applicable law.
Links to External Websites
The Website may link to websites of distributors, suppliers, professional institutions, or other third parties. These websites are subject to their own privacy policies; users are encouraged to review them before providing personal information.
Changes to the Privacy Policy
The Company may update this Policy following changes to the Website, its operations, the technologies used on it, or legal requirements. The current version will be published on the Website together with the date of the update, and additional notice will be provided or consent requested where required.
Contact Regarding Privacy
Company name: MedicNRG Ltd.
Website: https://gentlefile.com/
Email for privacy inquiries: [email protected]
Company address: 2 HaAmal Street, Northern Industrial Park, Afula Illit, 1857107, Israel
Privacy-related inquiries will be reviewed and handled in accordance with applicable law.