√ Fulfill customers’ needs and expectations by delivering a quality product constantly respecting the specified delivery time.

√ Produce and supply safe and high-quality products for the benefit and satisfaction of Gentlefile’s customers.

√ Comply with legal and regulatory requirements rules of all markets, and to maintain an effective quality management system, in accordance with EN ISO 13485:2016 as well as other standards as required by a manufacturer of medical devices with full responsibility to his customers.

√ keeping a positive corporate culture, through internal communication, teamwork, cooperation and mutual respect.

√ Encourage and maintain commitment to continuous improvement and communicate its quality policy to employees in all sectors of the organization.

√ Maintaining a safe and healthy work environment while constantly protecting the environment and the safety of employees.

√ Ensure compliance with environmental standards and environmental sustainability to mitigate climate changes impact and maintain environmental sustainability with compliance to applicable standards and regulatory demands.

√ Create a safe working environment and provide necessary training and tools for all employees so as to enable them to function in an efficient manner.

√ Supply the necessary resources for training the employees in all organization departments, so as to maintain high skills and competence of the human resources.

√ Gentlefile is committed to continuous improvement of production processes and product quality in order to provide a reliable product that meets the customer’s requirements and expectations, by setting clear and measurable performance goals and methods for evaluation and improvement.